Customer support
Show us the issue. We will help you solve it.
Plugin support is handled inside the customer portal so every request is connected to the right account, order and license.
Sign in and request supportUnder 24-hour target
Contact and plugin support
Real support, with a clear next step.
Sign in to describe the issue, attach a screenshot and track the request from one secure customer portal. Our resolution target is under 24 hours.
Our support standard
A useful answer, not a generic reply.
We review the actual plugin context and send a clear fix or next action. The resolution target for every request is under 24 hours.
Private by design
Screenshots are stored privately. Never send passwords, API keys, webhook secrets or payment information.
How support works
Three steps. No back-and-forth guessing.
01
Explain the problem
Tell us what happened, what you expected and the steps that reproduce it.
02
Attach a screenshot
Add a PNG, JPG or WebP screenshot so our team can diagnose the issue faster.
03
Track the resolution
Your request stays linked to your account, license and complete support history.
Need implementation help before launch?
Review the Done-for-you Launch service.
Get scoped WooCommerce checkout setup, supported payment configuration, webhooks and launch QA.